Shipping & Returns

Processing

Orders are processed within 1–2 business days and ship from our U.S. facility. You will receive tracking by email as soon as your order is on its way.

Shipping and packaging

Every order ships tracked and in discreet packaging. Lyophilized compounds are stable at ambient temperature for the duration of transit — no cold chain is required.

Free-shipping promotions, when active, are applied automatically at checkout — no code needed. Optional Shipping Protection is available at checkout and covers loss or damage in transit.

Damaged, lost, or incorrect orders

If your order arrives damaged, is incorrect, or a tracked package is confirmed lost by the carrier, contact us within 48 hours of delivery (or of the carrier's loss confirmation). Include your order number, the lot number, and photos where applicable — WhatsApp is the fastest way to reach us. We will make it right with a replacement or credit.

Returns

Because of the nature of research compounds, all sales are final once an order has shipped — we cannot restock or resell returned chemical products. The exceptions are our error or transit damage, which we resolve under the section above.

Address accuracy

Please double-check your shipping address at checkout. Packages returned to us because of an address error can be reshipped, but the reshipment cost is the purchaser's responsibility.

International orders

We ship from the United States. If you are ordering from outside the U.S., contact us before placing your order so we can confirm we can get it to you.